Refund Policy

1. Merchant of Record

All payments for Swoopy are processed by Paddle.com Market Limited (“Paddle”), who acts as our merchant of record. Paddle handles all billing, payment collection, tax calculation, and refund processing on our behalf.

2. Right of Withdrawal

You have the right to withdraw from your purchase for any reason within 14 days of completing a transaction. If you exercise this right, you will receive a full refund of the charges paid. This right applies to one-off purchases and to the first payment under a subscription. It does not apply to subsequent subscription renewal payments.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with Swoopy within 30 days of your first payment, contact us for a full refund.

4. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access until the end of the period you have already paid for.

5. How to Request a Refund

To request a refund, you can:

• Use the “View receipt” or “Manage subscription” link in your transaction confirmation email from Paddle
• Submit a request via the support link in your receipt or billing page
• Email us at billing@swoopy.ai

6. Refund Processing

If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request. Paddle handles all refund processing as our merchant of record.

7. Paddle's Terms

For full details on your rights as a buyer, please refer to Paddle's Consumer Terms and Paddle's Refund Policy.

8. Contact

For billing queries, email billing@swoopy.ai or visit our contact page.